Our End to End Process

Across Five continents, The Senator Group’s scale allows us to offer our customers whatever they require, wherever they are. A dedicated team will look after your every need, at every stage. It’s the only way we can guarantee our exacting standards across every touchpoint. Our control over all aspects of the process enables us to be responsive, proactive, and agile. 

Senator is a design-led business, having complete end-to-end control of all our processes and services; with our in-house designers not just catering for the latest product trends but also setting new trends across the industry, with our approach to pushing boundaries and setting new standards.

Our workspace planning consultancy supports our clients in designing the environments that suit the needs of the business and offers the best advantages in terms of staff wellbeing and performance.

Ours is a personable approach, with our specialists visiting clients at their premises to properly understand the environment, culture, and functional needs first hand.

We operate with our Senator Settings™ methodology, which has been independently and scientifically validated by the Alliance Manchester Business School (AMBS), University of Manchester.

Senator’s ownership of its manufacturing facilities, incorporating seven factories across three continents, gives the business the scale and flexibility to shift and ramp up production to meet domestic and global demands.

In the UK we operate a wholly-owned fleet to provide our clients with responsive, accurate, and efficient delivery services. Internationally, we manage a proven network of logistics partners. These partners are managed by our in-house logistics team, to ensure our partners deliver to the same high standards we pride ourselves on.

As an ISO:9001 (Quality Management) accredited business, we are exceptionally proud of the quality of the services we offer across our business. This is true of the outstanding customer service we offer to our clients, whether it be the rapid and efficient response in placing orders, dealing with queries in a timely and satisfactory manner, or resolving issues within the terms of our industry-leading warranties.

Our business is built on a Kaizen culture – across all of our activities we are seeking to continuously improve. We welcome any ideas from our staff, no matter where they work what their role is, and no matter how ‘far out’ the idea may initially seem.

It is the creativity of our staff and our open attitude to change that drives the business forward to become even better.

Of course, such forward-thinking and appetite for improvement is underpinned by a robust governance structure that is managed by the executive team to make sure we always have the fundamentals right, whilst we innovate and develop.

The key to Agile Manufacturing is knowledge, specifically shared knowledge. 

It requires strong collaboration across all business departments (design, marketing, production, logistics, sales) to predict market changes and respond quickly to customer needs.

The result is high quality, short lead times, fast turnaround, empowered employees, and happy customers.